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Open Mon to Fri 9:30am - 5:30pm | Sat 9:00am - 3:00pm | Ph: (07) 3392 3821 | Email: info@guitarcentre.net.au

Shipping Policy

We offer shipping on all orders Australia wide via our network of trusted couriers ! Most deliveries are sent via Sendle Couriers or another specialty courier, and tracking will be emailed to you when your order is dispatched. Free Shipping applies to any orders over $100 within QLD, NSW, ACT and VIC. Competitive Shipping Rates will apply to any order under $100 or outside of those states (WA, SA, NT and TAS). 

For especially large items , the additional freight fee will be displayed in your shopping cart. The amount will vary according to the weight of the item and shipping destination within Australia.

Please note that Sendle and our other courier services are 3rd party businesses and The Guitar Centre can not be held accountable for delivery delays during their peak times.

Occasionally due to issues with delivering to remote or unusual destinations, we aren't able to offer free postage. We reserve the right to retract the offer if freight costs exceed 15% of your purchase. We will always notify you if there is an issue and offer a full refund or arrange alternative delivery options.

Processing and Delivery Timeframe

We endeavour to process all purchases promptly and usually dispatch orders within 24 – 72 hours of purchase. As soon as your order is booked for collection with our couriers you will receive an email with the relevant tracking information. Most orders will be delivered within 5 working days from shipping notification. Please allow up to 10 working days to WA.

Here at The Guitar Centre we do our very best to ensure you receive your order in top condition, quality-checking all purchases before they leave our store, so please keep this in mind prior to contacting us about your order. If you do have any shipping questions feel free to email us at : info@guitarcentre.net.au
Collect In-Store

If you live locally or just happen to be in the area, please feel free to drop-in and collect your order in-store from us !